Questions?

This section has answers to our most commonly asked questions and contact details so you can get in touch.

Shipping / Payment / Return

All Frequently Asked Questions ❤

How much is the shipping cost?

Shipping is completely free, so all the prices are final and you do not have to overpay for delivery.

How long does shipping take?

Please note the total time = processing time + shipping time (this does not include any customs delays, weekends, holiday periods and any unforeseen circumstances.)

Our shipping center processes orders Monday-Sunday. We offer various shipping options:  Air Parcel Register, Priority Air Mail, Expedited and EMS.

Air Parcel Register (10-30 business days):  Your order will deliver to you in 10-30 business days (Monday – Friday) from the date it was shipped. You will see your package no later than the 30th business day.

Expedited and EMS: Your order will deliver to you in 5-8 business days (excluding weekends and holidays). You will see your package no later than the 15th business day.

We use the fastest and most affordable shipping method at the time of placing the order.

You will receive an e-mail stating that your order has shipped.

How do I track my order?

You can track your order by clicking the tracking-number posted in an email that will come to you after your order has been shipped or in your personal account on the website.

What do you mean that your order is being processed?

It means your order will ready to ship soon, but it has not been picked up by the shipping carrier yet. Shipping information will be updated when your parcel has been picked up by the carrier and a corresponding letter will be sent to you by email.

How to place an order?

Choose the necessary product and size (for this, use the guide to determine the sizes on the product page);
Click on the “Add to Cart” button;
On the Cart page, click the “Place an order” button, enter the necessary data and pay.

How safe is it?

Payment is made through the authorization server of the Bank’s Processing Center through a secure channel (SSL 3.0 protocol). The online store does not receive or save your card details. After completing the order in the online store, you will be automatically redirected to the payment page. When choosing a card payment, a payment is made immediately after processing.

Return Process

Contact Customer Service with order information and a brief description of your return. We will send you a printable slip with more instructions. It contains our return address and basic information about your returned order.
Print the return slip and put it inside your package along with the item(s) you are going to return and pack the item properly.
Send item(s) back to us through local post office. If you are in urgent need of handling the returned parcels, please contact our customer service and provide a tracking number for the returned parcels.
We will process your return in 1-3 business days of receipt of the package.

Why do I need to print the return label?

By scanning your return slip, our facility can locate your return much faster. After that we can proceed to refund/replacement.

What is the return time?

Items shipped from Jolly-journey can be returned within 30 days of receipt of shipment in most cases. Some products have different policies or requirements associated with them.

Please go to our Return Policy for more details.

Which carrier should I use to return?

We’d suggest to contact your nearest post office to return for a better customs clearance procedure.

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If you have any questions – just write to us, we answer quickly and efficiently!